SHIPPING POLICY

Order processing:
All orders are processed within 1 to 2 business days after payment confirmation. Once shipped, your order should arrive within the following approximate timeframes:

Spain (Peninsula):

Free shipping on orders over 60 euros .
2-5 business days.
Canary Islands, Ceuta and Melilla: 7-12 business days (subject to possible customs delays).
Balearic Islands : 3-7 working days.
Europe : 4-10 business days.
Rest of the world : 5-15 business days.

Shipping costs

Spain (Peninsula): €4.95 for orders under €60. Free shipping for orders over €60.
Canary Islands, Ceuta, and Melilla: €10.95 for orders under €150. Free shipping for orders over €150.
Balearic Islands: €7.95 for orders under €150. Free shipping for orders over €150.
Europe: €14.95 for orders under €150. Free shipping for orders over €150.
Rest of the world : €19.95 for orders under €200. Free shipping for orders over €200.

ADDITIONAL INFORMATION

Order Tracking: You will receive an email with a tracking number once your order has shipped.
Taxes and Duties: International orders and those shipped to the Canary Islands, Ceuta, and Melilla may be subject to additional duties and taxes, which are the customer's responsibility.
Delays: Shipping times are estimated and may vary due to external factors such as weather conditions, holidays, or periods of high demand.

Please ensure the shipping address provided during checkout is correct and complete. We are not responsible for delays or undelivered packages due to incorrect or incomplete address information.

Contact Us: If you have any questions or concerns regarding our Shipping Policy, please contact our Customer Service team at info@undrstndclo.com . We're here to help and provide any information you need.

Please note that UNDRSTND is not responsible for any customs or import charges.